Use the following keywords when customizing printable forms and emails.
Business Location Information
| #locationname | Name |
| #locationaddress1 | Address line 1 |
| #locationaddress2 | Address line 2 |
| #locationcity | City |
| #locationcityarea | City area |
| #locationcountry | Country |
| #locationemail | Email Address |
| #locationwebsite | Location website address |
| #locationcitystatezip | City, State and Zip/Postal Code |
Customer Information
| #customerfirstname | First name |
| #customerlastname | Last name |
| #customerfullname | First name + last name |
| #customercompanyname | Company name |
| #customeraddress1 | Address line 1 |
| #customeraddress2 | Address line 2 |
| #customercity | City |
| #customerstate | State |
| #customerzip | Zip (postal code) |
| #customercitystatezip | City, State and Zip/Postal Code |
| #customercountry | Country |
| #customerphone | Phone |
| #customeremail |
Rates & Payments
| #ratedetails | All the rate details (rate, extras, total, balance) |
| #baserateamount | Base rate (for for actual time) |
| #rateadjustmentamount | Rate adjustment amount for minimum length/time |
| #additionalchargesamount | Additional charges such as cleaning fee, etc |
| #customeroptionsamount | Amount for options selected by the customer |
| #subtotalamount | Subtotal amount |
| #taxrate | Tax rate (Percentage) |
| #taxamount | Tax Amount |
| #totalamount | Total Amount of booking |
| #depositamount | Amount to be paid at the time of booking |
| #paymentsamount | Amount paid (all payments) |
| #balanceafterdeposit | Balance due after subtracting the deposit payment (if any). The keyword can be used for businesses that do not process payments automatically at the time fo booking, but do not want the reservation email to indicate that no payments have been made. |
| #balancedue | Total amount minus all payments |
| #currencycode | Currency Code, i.e. USD, CAD |
| #creditcardnumber | Last 4 digits of the credit card number |
| #depositinformation | The text that is included in the Deposit Information page of the Product setup |
| #transactionamount | The transaction amount for partial or full payments |
| #transactionresult | The result of the transaction, i.e. Approved, Declined |
| #discountamount | Total amount of discounts |
Product
| #productname | Product name |
| #productdescription | The description of the product, as shown in the product setup |
Reservation
| #discountcodes | Discount codes, if applicable |
| #enddate | Reservation end date |
| #enddatetime | Reservation end date and time |
| #endtime | Reservation end time |
| #noproducts | Number of products |
| #noadults | Noumber of Adults (or Persons) |
| #nochildren | Number of Children (if defined) |
| #nopersons3 | Number of persons is 3rd person field (if defined) |
| #nopersons4 | Number of persons is 3rd person field (if defined) |
| #startdate | Reservation start date |
| #starttime | Reservation start time |
| #startdatetime | Reservation start date and time |
| #arrivalinformation | Text included in the Arrival Information section of the product setup |
| #departureinformation | Text included in the Departure Information section of the product setup |
| #arrivaldepartureinformation | Text included in the Arrival and Departure Information section of the product setup |
| #reservationcode | Reservation code |
| #reservationdate | Date the reservation was made |
| #reservationdetails | All reservation details (date, time, product, no persons) |
| #reservationtime | Time the reservation was made |
| #reservationdatetime | Date and Time the reservation was made |
| #reservationstatus | Status of the reservation |
| #reservationcomments | Comments for the reservation |
| #unitnames | Name(s) for the selected units(s) (i.e. room/site/seat numbers) |
Miscellaneous
| #customfield[id] | Custom field name and value. Example: #customfield1022 |
| #customfieldname[id] | Name of the custom field. Example: #customfieldname1022 |
| #customfieldvalue[id] | Value of the custom field. Example: #customfieldvalue1022 |
| #entrycode | Facility entry code (if enabled under setup) |
| #termsandconditionsurl | URL to the terms and conditions page |
| #myreservationsurl | URL to the "My Reservations" page |
Gift Cards - the following keywords are only valid in gift card templates.
| #giftcardrecipient | The name of the person(s) the gift card is for |
| #giftcardsender | The name of person(s) giving the gift card |
| #giftcardmessage | The message to the recipient |
| #giftcardname | The name of the gift card |
| #giftcarddescription | The description of the gift card |
| #giftcardvouchercode | The unique gift card code |
| #giftcardexpirationdate | The gift card expiration date |
Agents - the following keywords are valid if the booking agent feature is used.
| #agentcode | The agent's code |
| #agentfirstname | The first name of the booking agent |
| #agentlastname | The last name of the booking agent |
| #agentfullname | The full name of the booking agent |
| #agentphonenumber | The phone number of the booking agent |
| #agentemailaddress | The email address of the booking agent |